Return & Refund Policy
Thank you for shopping with C6 Lab Grown Diamonds. We appreciate your trust — and we're here to make returns simple and fair.
Days to Return
Return or exchange within 15 days of purchase
Day Refunds
Refunds processed within 7 working days
Original Payment
Refunded to your original method of payment
We accept returns and exchanges within 15 days of purchase. If you are not fully satisfied, simply contact us with details of the product and the reason for the return. Once we receive and examine the returned item, we'll notify you whether you're entitled to a refund or replacement.
Eligibility Criteria
Eligible for Return
- In its original condition, unworn and unused.
- All original tags still attached.
- In its original packaging.
- Accompanied by proof of purchase (receipt).
Non-Returnable Items
- Products used, altered, or damaged by the customer.
- Items not in original condition, packaging, or with tags.
- Items purchased during promotional events or sales.
How to Return in 4 Steps
Check Eligibility
Make sure your item meets the return criteria above.
Contact Us
Reach our team by phone or email to request a return.
Ship It Back
We'll send a return label and instructions. Returns must be pre-approved.
Get Refunded
Once examined, your refund or replacement is processed.
Return Procedure
Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that returns which are not pre-approved will not be accepted.
Refunds
If you are approved for a refund, please allow 7 working days for it to be processed and credited back to your original form of payment. Refunds are issued only for the purchase price of the item(s) returned and do not include any shipping or handling charges. Processing time may vary depending on your payment method and financial institution.
Policy Updates
We reserve the right to update or modify this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates. By making a purchase on our website, you acknowledge that you have read, understood, and agree to abide by this policy.
Initiate a Return
Confirmed your item is eligible? Contact our customer service team to get started.
3400 McMillen Drive, Suite 1023, Wylie TX 75098, USA
Thank you for choosing C6 Lab Grown Diamonds. We appreciate your business and strive to provide the best possible shopping experience for our valued customers.