Thank you for shopping with C6 Lab Grown Diamonds. We accept returns and exchanges within 15 days of purchase. If you are not fully satisfied, simply contact us with details of the product and the reason for the return. Once we receive and examine the returned item, we'll notify you whether you're entitled to a refund or replacement.
Eligibility criteria
Eligible for return
- In its original condition, unworn and unused.
- All original tags still attached.
- In its original packaging.
- Accompanied by proof of purchase (receipt).
Non-returnable items
- Products used, altered, or damaged by the customer.
- Items not in original condition, packaging, or with tags.
- Items purchased during promotional events or sales.
- 1 Was it purchased within the last 15 days?
- 2 Is it unworn, unused and unaltered?
- 3 Is it in its original packaging, with all tags attached?
- 4 Do you have proof of purchase (receipt)?
- 5 Was it bought during a sale or promotional event?
How to return in 4 steps
- 1Check eligibilityMake sure your item meets the return criteria.
- 2Contact usReach our team by phone or email to request a return.
- 3Ship it backWe'll send a return label and instructions. Returns must be pre-approved.
- 4Get refundedOnce examined, your refund or replacement is processed.
Return procedure
Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that returns which are not pre-approved will not be accepted.
Refunds
If you are approved for a refund, please allow 7 working days for it to be processed and credited back to your original form of payment. Refunds are issued only for the purchase price of the item(s) returned and do not include any shipping or handling charges. Processing time may vary depending on your payment method and financial institution.
Policy updates
We reserve the right to update or modify this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates. By making a purchase on our website, you acknowledge that you have read, understood, and agree to abide by this policy.
Initiate a return
Confirmed your item is eligible? Contact our customer service team to get started.
3400 McMillen Drive, Suite 1023, Wylie TX 75098, USA
We appreciate your business and strive to provide the best possible shopping experience for our valued customers.