Frequently Asked Questions

A lab grown diamond is a diamond that is created in a laboratory using advanced technological processes that mimic the conditions under which natural diamonds are formed.

We only offer lab grown diamonds.

Yes, lab grown diamonds are real diamonds with the same physical, chemical, and optical properties as natural diamonds.

Lab grown diamonds are created using two main methods: High Pressure High Temperature (HPHT) and Chemical Vapor Deposition (CVD).

Yes, our lab grown diamonds are ethically sourced and free from conflict.

We advertise carat total weight to the nearest 0.05 carats, with a tolerance of +/- 0.05 carats.

Yes, all of our lab grown diamonds above 1 carat are certified by independent gemological laboratories.

HPHT and CVD are the two main methods used to create lab grown diamonds. HPHT stands for High Pressure High Temperature, while CVD stands for Chemical Vapor Deposition.

Yes, all of our lab grown diamonds above 1 carat are laser inscribed with a unique identification number for added security.

We carefully select and match the side stones to the center stones based on cut, color, clarity, and carat weight to ensure a seamless and beautiful look.

We offer a range of metal types, including but not limited to white gold, yellow gold, and rose gold.

Yes, we offer engraving services for an additional fee.

Yes, we are committed to ethical and sustainable practices, and all our products are sourced from reputable suppliers who adhere to strict ethical standards.

While we strive to use high-quality materials that are safe for most people, some individuals may have allergies or sensitivities to certain metals or materials. We recommend checking the product description and materials before placing your order, and consulting with a doctor if you have any concerns.

Yes, all of our prices are listed in US Dollars, and then converted to your regional currency if possible.

Tax laws vary by country, and we are required to charge sales tax in certain countries.

Yes, we ship internationally.

Yes, we offer worldwide shipping on all our products. Shipping costs and estimated delivery times vary depending on the destination and the shipping method chosen during checkout.

We accept all major credit and debit cards, as well as other popular payment methods. Please note that for international orders, the payment method may be subject to additional verification and authorization.

Yes, once your order is shipped, you will receive an email with the tracking information. You can also track your order on our website by logging into your account and checking the order status.

We offer a 15 days return policy for all items, except for custom orders and personalized items. The item(s) must be returned in their original condition and packaging, with all tags attached. The customer is responsible for the return shipping costs.

If you receive a defective or damaged item, please contact us immediately with a photo of the item and the packaging. We will provide instructions on how to return the item(s) for a replacement or refund, including the shipping costs.

Yes, we offer custom orders and personalized items. Please contact us for more information and pricing.

Yes, we offer gift wrapping and packaging for an additional fee. Please select the gift wrapping option during checkout, and we will take care of the rest.

While we do our best to ensure timely delivery of your order, sometimes delays or lost packages can occur during the shipping process. If your order is delayed or lost, please contact us and we will work with the shipping carrier to resolve the issue.

We understand that sizing can be tricky when ordering online. If the size of the item you ordered is not correct, please contact us to arrange for an exchange or resize. Please note that the customer is responsible for the return shipping costs.

If you need to cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will cancel your order and issue a refund. If your order has already been shipped, you will need to follow our return policy to receive a refund.

Yes, we offer wholesale and bulk orders for select products. Please contact us for more information and pricing.

Shipping times vary depending on the product and shipping method selected. Please see our Shipping & Returns page for more information.

Our packaging is elegant and discreet.

We offer a range of shipping methods, including standard, expedited, and overnight shipping.