Privacy Policy

This policy applies to all users of the C6 Lab Grown Diamonds website and associated services. We collect only the information necessary to provide you with a secure, personalised, and seamless shopping experience. We encourage you to read this policy carefully to understand our views and practices regarding your personal data.

We may collect the following types of information when you interact with our website:

• Personal Identification Information: Name, email address, shipping and billing address, and phone number provided during registration, checkout, or enquiries.
• Payment Information: Card and transaction details, which are processed securely through trusted third-party payment gateways. We do not store full card details on our servers.
• Order & Account Data: Purchase history, wishlist, saved items, and preferences linked to your account.
• Technical & Usage Data: IP address, browser type, device information, pages visited, and how you navigate our website.

You may choose not to provide certain information, though this may limit your ability to use some features of our website.

We use the information we collect for legitimate business purposes, including to:

• Process, fulfil, and deliver your orders and manage returns or exchanges.
• Create and maintain your account and provide customer support.
• Send order confirmations, shipping updates, and service-related communications.
• Send marketing emails and special offers, where you have consented to receive them.
• Improve our website, products, and overall shopping experience.
• Detect, prevent, and address fraud, security issues, or technical problems.

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, keep items in your cart, and analyse site traffic. Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website, such as the cart or account features.

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: With trusted partners who help us operate our business — such as payment processors, shipping carriers, and email service providers — strictly to perform services on our behalf.
• Legal Requirements: Where required by law, regulation, legal process, or to protect our rights, property, or the safety of others.
• Business Transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We take reasonable technical and organisational precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. All transactions are encrypted using secure protocols. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access, correct, or update the personal information we hold about you.
• Request deletion of your personal data, subject to legal obligations.
• Opt out of marketing communications at any time using the unsubscribe link in our emails.
• Object to or restrict certain processing of your data.

To exercise any of these rights, please contact us using the details in the Contact section below.

Our website may contain links to third-party websites or services that are not operated by us. Once you leave our website, this Privacy Policy no longer applies. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any personal information.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to remove that information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

• Email: hello@c6diamonds.com
• Contact Page: Get in touch with our team